Growney
Help and support
Have a question or an idea, or is something not working? Write to us. We usually reply within two working days, in English, Polish or Ukrainian.
If it's about your account, write from the email address you sign in with.
Frequently asked questions
Is the money in Growney real?
No. Growney only keeps a record of virtual money. No bank cards, no transfers. You decide whether and how the balance turns into real pocket money or rewards.
Does my child need their own phone?
No. A grown-up can do everything alone: mark tasks as done or missed, add bonuses and fines, and record purchases. If your child gets a phone or tablet later, link it and the balance and history stay.
How do I link my child's device?
Install Growney on your child's device and choose For kids. In your app, open the child's profile, tap the phone button, then Link a device. Your child scans the QR code or types the 6-digit code. The code works for 15 minutes.
How do automatic fines work?
If a task has a fine and isn't done by its deadline, the fine comes off the balance automatically. It's on by default for children with a linked device and off for children without one. Grown-ups then get an evening reminder to mark the day's tasks. You can change this in the child's profile under Automatic fines.
I made a mistake. Can I fix it?
Yes. Open the entry in the history and tap Undo entry: the amount goes back as a separate entry. A missed task can be marked as done for up to two days afterwards.
Who can spend my child's balance?
Only grown-ups in the family. A child can suggest a goal, but can't spend anything.
How much does Growney cost?
The first 2 weeks are free, and no card is needed. After that, one subscription covers the whole family: all children and grown-ups, on iPhone and Android. It costs $1.99 a month or $17.99 a year, or the equivalent in your currency; you'll see the exact price in the App Store or Google Play before you subscribe.
How do I cancel my subscription?
Subscriptions are managed by the store: App Store or Google Play. Deleting the app or your account doesn't cancel the subscription. After you cancel, Growney keeps working until the end of the paid period, then switches to read-only mode. Your data isn't deleted.
I forgot my password
On the sign-in screen, tap Forgot password? and we'll email you a link to set a new one.
How do I delete my account?
In the app: Settings → Delete account. Details and other options are on the Delete your account page.
How do you protect my child's privacy?
No ads and no trackers. We don't ask for a child's email or phone number, data is stored in the EU, and photos confirming tasks are deleted after 30 days. Read the Privacy Policy.